Known Issues

Here are some known issues, organized by category.

Installation and uninstallation issues

  • Upgrading from the beta build to this version may result in offline MFA mode if there are multiple authentication servers registered in your AD forest. To resolve this, uninstall the beta build first and then install this new version. (Ref: CS-41915)
  • The Centrify Common Component should be the last Centrify Authentication Service, Privilege Elevation Service, and Audit & Monitoring Service component uninstalled. If the component is uninstalled before other component, it must be reinstalled by the uninstall process to complete its task. (Ref: 36226a)

  • If you intend to install the software on the desktop with elevated privilege, you should not check the “Run with UAC restrictions” option when creating the desktop. (Ref: 39725b)
  • When you double-click on the Centrify Agent for Windows msi and select the “repair” option, the existing files are replaced irrespective of their version number, even when they are identical. As a result, a prompt to restart the system is displayed as files that were in use were replaced. However, if you use the Easy Installer to do the repair and a file on the disk has the same version as the file that is part of the installer package, the installed file will not be replaced. Therefore, there will not be any prompt to restart the system. (Ref: 26561a)
  • If you uninstall the Centrify Agent for Windows while the DirectAudit Agent Control Panel is open, files needed by the uninstall process may be blocked. You should close the DirectAudit Agent Control Panel for a successful conclusion to the uninstall process. (Ref: 25753a)
  • Centrify Agent for Windows and its installer are built on .NET. Therefore, .NET is always installed as a pre-requisite before the agent is installed. If .NET is removed from the system later, Centrify Agent for Windows will not run properly. User will also experience problem when trying to remove Centrify Agent for Windows from the system. To properly uninstall Centrify Agent for Windows, please make sure Centrify Agent for Windows is uninstalled before .NET. (Ref: 39051a)

Configuration issues

  • In a cross-forest environment, forest A user cannot enroll a device joined to forest B when forest A does not have a connector. (Ref: CS-44805)

  • In Windows 2016 and Windows 10, during the login process, selecting SMS or using other mechanisms like Security Question/Phone call/Password/Email/Mobile for MFA and clicking the “Commit” button will be intermittently unresponsive. (Ref: CS-41699)

  • In some large environment with multiple domain controllers, it may take up to one minute for the new zone setting in Centrify Agent Configuration to take effect. (Ref: 58128b)

  • If one of the Global Catalog servers is unavailable, user may not be able to configure the zone for Centrify Agent for Windows. (Ref: 58621b)

  • Microsoft normally automatically distributes and installs root certificates to the Windows system from trusted Certificate Authorities (CA) and users are seamlessly able to use a secure connection by trusting a certificate chain issued from the trusted CA. However, this mechanism may fail if the system is in a disconnected environment where access to Windows Update is blocked or this feature of automatic root certificate installation is disabled. Without updates on the certificate trust list (CTL), the default CTLs on the system may not be adequate for secure connections of Centrify multi-factor authentication especially for older versions of Windows such as Windows 7 and Windows Server 2008 R2. To ensure the success of Centrify multi-factor authentication, user may need manually distribute and install the latest CTLs and the required root certificate to systems in a disconnected environment. See Centrify KB-6724 for further information. (Ref: CS-39703)

Environment issues

  • On Windows 10 and Windows 2016 machines with Centrify Privilege Elevation Service, the following will occur (Ref: CS-43883):

    • Pop up an error dialog several seconds after clicking "Open file location" in the context menu of a shortcut on the start menu. Explorer windows will display correctly.

    • No responses to the following actions

      • Clicking "Open file location" in the context menu of a shortcut on desktop

      • Clicking "Open file location" in the context menu of a shortcut on the Centrify Start menu in the Privileged Desktop

      • Slow response to "OK", "Cancel" in the shortcut property page after "Open file location" in the general tab is clicked. The dialog will close after several seconds.

  • On some Windows 10 computers, the smart card login option may not be displayed if another credential method has been recently used. To display the smart card login option, remove and insert a smart card into the reader. This will cause the login screen to reload and will display the smart card login option. (Ref: CS-41282)

  • An environment with no Global Catalog is not supported. (Ref: 46577a)

  • Centrify Privilege Elevation Service requires machine time to be synchronized with domain controller. VMware virtual machine has a known issue that its time may not be synchronized with domain controller. This problem occurs more often on an overloaded virtual machine host. If the system clocks on the local Windows computer and the domain controller are not synchronized, Centrify Privilege Elevation Service does not allow any domain users to login. You can try the following KB from VMware to fix the time synchronization issue. (Ref: 47795b)

RunAsRole issues

  • If you use the “RunAsRole.exe /wait” command to run a Python script, the input/output cannot be redirected for versions of Python below 3.0.0. (Ref: 45061a)

  • The Run As Role menu is not available on the start screen in Windows 8 or Windows 2012 or later because Microsoft doesn’t support any custom context menu on the start screen. User has to go to the Windows desktop in order to launch an application using Run As Role context menu. (Ref: 35487a)

  • When running “RunAsRole.exe /wait sc.exe” with no argument provided to sc.exe, sc.exe will prompt

    • Would you like to see help for the QUERY and QUERYEX commands? [ y | n ]:
    • Typing ‘y’ or ‘n’ doesn’t do anything because the input cannot be successfully redirected to sc.exe. (Ref: 47016b)

  • It is not recommended to change zone via Run As Role since the role that is in use may no longer be available once after leaving from the previous zone during the change zone process. (Ref: 58043a)

  • On Windows Server 2008 R2 and Windows 7, if the Agent machine has no internet connection and the .NET CLR settings (checkCertificateRevocationList) is set to True, the MFA authentication will be failed because the CLR is unable to verify the certificate through internet. The workaround is to enable the internet connection or turn off the CLR settings (set checkCertificateRevocationList to False which is also the default value). (Ref: CS-40147)

Desktop with Elevated Privileges issues

  • On a desktop with elevated privileges, if you use “Control Panel > Programs > Programs and Features” to uninstall a program, you may see the following warning message and cannot uninstall the software.

    “The system administrator has set policies to prevent this installation.”

    This issue happens when User Account Control (UAC) is enabled and when “Run with UAC restrictions” is selected when creating the new desktop. (Ref: 33384a)

  • You cannot use the Start menu option “Switch User” while you are using a role-based, privileged desktop. To use the “Switch User” shortcut, change from the privileged desktop to your default Windows desktop. From the default desktop, you can then select Start > Switch User to log on as a different user. (Ref: 39011b)

Roles and rights issues

  • There is no 'Require multi-factor authentication' system right for the predefined 'Windows Login' role. To define this system right for MFA, use the pre-defined Require MFA for logon role, or create a new custom role. (Ref: CS-40888)

  • Windows Network Access rights do not take effect on a Linux or UNIX machines. If you select a role to start a program or create a desktop that contains a Network Access right, you can only use that role to access Windows computers. The Windows computers you access over the network must be joined to a zone that honors the selected role. The selected role cannot be used to access any Linux or UNIX server computers on the network. (Ref: 32980a)

  • Network Access rights are not supported on the Windows 2008 R2 Terminal Server if “RDC Client Single Sign-On for Remote Desktop Services” is enabled on the client side. (Ref: 34368b)

  • To elevate privileges to the “Run as” account specified in a Windows right, the “run as” account must have local logon rights. If you have explicitly disallowed this right, you may receive an error such as “the user has not been granted the requested logon type at this computer” when attempting to use the right. (Ref: 34266a)

  • If your computer network is spread out geographically, there may be failures in NETBIOS name translation. If a NETBIOS name is used, Active Directory attempts to resolve the NETBIOS name based on the domain controller that the user belongs to, which in a multi-segment network might fail. Therefore, Network Access rights might not work as expected if the remote server is located using NETBIOS name. You may need to consult your network administrator to work around this issue. (Ref: 39087a)

  • File hash matching criteria in the Application right is not supported for a file larger than 500MB. This is to make sure DirectAuthorize does not spend too much CPU and memory resources to calculate the file hash. User trying to import a file with the size larger than 500MB will see an empty value for the file hash field. (Ref: 56778a)

  • For a small set of application, enabled matching criterion - “Product Name”, “Product version”, “Company”, “File Version” or “File Description” of a Windows Application Right may fail to match after upgrading agent under the following conditions: - Any value for the enabled matching criteria is defined by either import from a process or file - The matching criteria is defined by 5.1.3 or 5.2.0 DirectManage Access Manager since the number of affected application is expected to be relatively low, proactively updating the defined matching criteria of Windows Application Right is not necessary. (Ref: 60053a)

Compatibility with third party products issues

  • VirtualDesktop is not compatible with Centrify Agent for Windows. Users should use the Centrify system tray applet to create virtual desktop instead. (Ref: 44641b)

  • The startup path for “SharePoint 2010 Management Shell” and “Exchange Management Shell” may set to C:\Windows instead of user home directory if it is launched via RunAsRole.exe or from a desktop with elevated privilege. (Ref: 38814b, 46943b)

  • Attempting to enable Kerberos authentication for Oracle databases will fail. This issue is being brought to the attention of Oracle Support for a resolution in upcoming releases. (Ref: 33835b)

  • Some applications do not use the process token to check the group membership. They check the user’s group membership on its own. Therefore, any Windows rights configured to use a privileged group will not take effect in these applications. The workaround is to use a privileged user account instead of a privileged group. Here is the list of known application with this issue:

    • vCenter Server 5.1

    • SQL Server

    • Exchange 2010 or above

    • SCOM 2007

      (Ref: 45318a, 45218a, 43779a, 38016a)

  • Users may notice an error and cannot install ActivClient after installing Centrify Agent for Windows. During the installation of ActivClient, it attempts to change the local security setting. However, there is a known issue for Centrify Agent for Windows of blocking the local security setting (Ref: 63609b). Therefore, users may not be able to install ActivClient successfully after installing Centrify Agent for Windows. We suggest installing ActivClient before installing Centrify Agent for Windows. If Centrify Agent for Windows has been installed, please uninstall it and follow the installation sequence suggested. This issue happens on Windows 8.1 and Windows 2012 R2 only. (Ref: 76016b)

Application Manager issues

Application Manager does not support the Server Core edition of Windows. (Ref: CS-40656)