As a member of the
sysadmin role or a role with Application Management and Role Management administrative rights, you can configure a request and approval workflow for any application.
- In Admin Portal, click the Apps tab, then select a specific application for which you want to configure a request and approval workflow.
Click Workflow, then select Enable workflow for this application.
- Click Add (above) and select an Approver Type from the list (below).
- Click Add again to finish adding the approver type to the list.
If you want to have more than one approval before access to the app is granted, repeat the previous two steps.
Adding steps can be repeated as many times as desired to reflect the required steps in your approval process.
Note: When multiple approval steps are added, approval is needed from all listed approvers before access is granted. A rejection at any level results in the request being rejected. If the requester’s manager is not known, the request proceeds to the next step as though it had been approved. The next approver in the list is notified that the manager was not known, and therefore there has not yet been any approval or rejection of the request.
Note: The first approver is the only one who can choose which role the user is added to.
Note: If the manager is the first approver and the requester does not have a manager, the requester will be placed into the first role in the role list if the app request is approved.
After you have configured the workflow for an application, users can request access to the application through the Admin Portal.
Note: If you choose Requestor’s Manager, you will also need to choose an option for how to handle the request if the user has no manager: