Enabling read-only access for Privileged Access Service support

Sometimes, the best way to solve a problem is to grant Centrify support read-only access to your Privileged Access Service account.

Do not grant read-only access until you and your Centrify support technician agree that it is the best approach to solving your problem. You and the technician should also decide the appropriate time period before you grant access.

To enable read-only access for Centrify support:

  1. Log in to Admin Portal.
  2. Select the drop-down list next to your log-in account name > select Support.

    The Admin Portal Support window opens.

  3. Select the appropriate time period in the Grant read-only access to Centrify support drop-down list.

    When you select a time period, Privileged Access Service automatically creates a Privileged Access Service user account named techsupport_aaannnn where aaannnn is your customer id, creates a role named Readonly Administrator, and adds the account to this role. This is the account the support technician uses to log in to your administrator portal. When the time period expires, this account is locked and future attempted log-ins are blocked.

  4. Click Save.

You can also terminate read-only access for the Centrify technician before the time period expires. Click the drop-down menu and select Remove Access. The Privileged Access Service deletes the techsupport_aaannnn account.

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last updated: Jan 11, 2019