Troubleshoot account lockout

Symptoms: Active Directory users are locked out of their Centrify account but the failed login information in Admin Portal > Access > Users > Activity does not indicate any failed logins.

Possible solution: Check the external authentication methods to Active Directory, for example IMAP, WS-Trust, or SMTP authentications. Centrify does not record these authentication attempts but because their Active Directory accounts are locked out, they also cannot authenticate into Centrify.