Logging in with an offline passcode

If an enrolled system isn't currently connected to your network you can log in to it using an offline passcode. You can get the offline passcode either from the Admin Portal or from the Centrify mobile application.

You must have the Offline Rescue permission on a system in order to retrieve the offline passcode.

If your mobile device is also offline, you can still get the offline passcode if it's been fewer than 24 hours since the you last retrieved an offline passcode from the mobile app. If it's been 24 hours or more since you last retrieved an offline passcode from the mobile app, you'll need to get the offline passcode from the Admin Portal.

Note:   Offline passcodes are available for Windows systems only.

To log in to an offline system with a mobile passcode:

  1. In the system's login screen, try to log in with your username.

    The system will prompt you for the OTP (one time password).

  2. In the Centrify mobile app, navigate and open your enrolled system.

  3. In the screen for your system, click Offline Passcode.

    A screen displays your passcode.

  4. Enter the offline passcode in the OTP screen on your system.

  5. Enter your account password to gain entry into the system.

To log in to an offline system with passcode from the Admin Portal:

  1. In the system's login screen, try to log in with your username.

    The system will prompt you for the OTP (one time password).

  2. In the Admin Portal, navigate and open the page for your enrolled system.

  3. From the Actions menu, click Show Offline Passcode.

    A screen displays your passcode.

  4. Enter the offline passcode in the OTP screen on your system.

  5. Enter your account password to gain entry into the system.