You must have the RDP or SSH gateway service enabled for at least one connector to log on remotely to target systems using a remote client program. If the gateway service is available for a connector in your infrastructure and you have appropriate View and Login permissions, you can log on either by using stored account information or by manually specifying a user name and password.
By default, remote client connections use a web-based browser client. You can also configure remote connections to use a local Windows client or native UNIX SSH or RDP client instead of the default web‑based client. Regardless of the client program you use, however, the connections to target systems require the RDP or SSH gateway service to be enabled on an available connector and internal or external network access to the target system.