Updating the password for a domain account

If you change the password for any stored account locally on a domain computer, the account password stored in the Privileged Access Service will no longer be valid. To synchronize the passwords so that the current password can be checked out and used to log on, you must update the password stored in the Privileged Access Service. You can update the password for managed or unmanaged accounts from the Accounts tab by selecting an account or by clicking Accounts when viewing the details for the domain.

When updating the password for an account, keep in mind that only characters that are standard ASCII characters are supported. Do not use a password that includes any extended ASCII or non-standard ASCII characters.

To update the password for a domain account:

  1. In the Admin Portal, click Resources, then click Domains to display the list of domains.
  2. Select the domain to display the domain details.
  3. Click Accounts.
  4. Select the account that no longer has a valid password stored in the Privileged Access Service.
  5. Click the Actions menu, then select Update Password.

    The Update Password action is available for both managed and unmanaged accounts. In both cases, be sure you have the correct current password for the account. If you are unsure, reset the password on the domain computer first, then update the password stored in the Privileged Access Service.

  6. Type the current password for the account you are updating.

  7. Click Save to save the new password for the account.