Using the Centrify Browser Extension

You can use the Centrify Browser Extension to change your portal hostname or export the diagnostics log file.

The portal hostname does not typically have to change from its default value; however, if your company uses multiple tenants, your system administrator might request that you change the portal hostname to an appropriate value for your tenant.

  1. Click the Centrify Browser Extension icon in your browser, then click the gear icon to go to the Settings tab.

  2. Expand Advanced, then enter the name of your tenant in the Portal Hostname field.

    The portal hostname typically takes the format <tenant>.Centrify.com. You will see a red X in the field for invalid hostnames, and a green checkmark after entering a valid hostname.

Your system administrator might need you to export the Centrify Browser Extension diagnostics log to assist in troubleshooting.

  1. Click the Centrify Browser Extension icon in your browser, then click the gear icon to go to the Settings tab.

  2. Expand Advanced, then click Export Diagnostics Log.

    The log file is downloaded to your browser's default download location. The filename takes the format BElog-YYYYMMDD-HHMMSS.bin.