You can use the Centrify Browser Extension to change your portal hostname or export the diagnostics log file.
To change your portal hostname:
The portal hostname does not typically have to change from its default value; however, if your company uses multiple tenants, your system administrator might request that you change the portal hostname to an appropriate value for your tenant.
- Click the Centrify Browser Extension icon in your browser, then click the gear icon to go to the Settings tab.
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Expand Advanced, then enter the name of your tenant in the Portal Hostname field.
The portal hostname typically takes the format
<tenant>.Centrify.com. You will see a red X in the field for invalid hostnames, and a green checkmark after entering a valid hostname.
To export the diagnostics log file:
Your system administrator might need you to export the Centrify Browser Extension diagnostics log to assist in troubleshooting.
- Click the Centrify Browser Extension icon in your browser, then click the gear icon to go to the Settings tab.
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Expand Advanced, then click Export Diagnostics Log.
The log file is downloaded to your browser's default download location. The filename takes the format
BElog-YYYYMMDD-HHMMSS.bin.
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