Using Mobile Authenticator

The Privileged Access Service uses your device notification service to send your device a passcode when you choose Mobile Authenticator as your additional authentication method. You can use either the passcode or the Privileged Access Service application to complete the authentication process.

You must have the “Show notifications” device setting enabled to use your device notification for authentication. If this feature is not turned on, you use the Privileged Access Service application to authenticate with Mobile Authenticator.

Note:   Do not select this option if you are logging in to an application from the same device.

When you select Mobile Authenticator as the additional authentication method, the notification is sent to your device after you enter your password. Responding to the notification is slightly different for Android and iOS devices.

Using the Privileged Access Service application as the Mobile Authenticator response

The Mobile Authenticator option on the Privileged Access Service application is enabled using the Show Authenticator option on the Settings page. If your system administrator has not enabled this option, you must enable it manually before you can use this feature.

To use the Privileged Access Service application as the Mobile Authenticator response:

  1. Open the Privileged Access Service application on the device.
  2. Tap Mobile Authenticator.

    If your systems administrator has required finger print authentication (or PIN as a fallback option), then you must provide this information to access the mobile authenticator code.

  3. Enter the code in the login prompt to complete authentication.