Viewing request status and history

You will only see the Requests tab if you have made a request or approved a request. After you have made or responded to at least one request, you can click the Requests tab to view the status of requests and the history of request activity.

The list of requests includes the following information:

  • Description provides a brief summary of the request indicating the type of access or application requested.
  • Status displays the current status of the request as Pending, Approved, Rejected, or Failed.

    You can review the request details to see the reason the request failed. For example, a request might fail if the email address for the approver or requester is invalid. A failed request might also indicate that the time allowed for taking the requested action has expired. For example, assume the request was for permission to use the root account to log on to a resource and the request was approved with a duration of 60 minutes. If the requester did not log on within 60 minutes of the request approval, the request status will display Failed.

  • Posted displays the date and time of the most recent activity for each request.

  • Approver displays the user or role designated for approving access requests if the approval is pending or the specific user who approved or rejected the request if the request has been resolved.

  • Requester displays the user who submitted the request.

  • Latest Log Entry displays the most recent information recorded for the request.