To generate diagnostics on a collector:
- Log on to a computer with a collector service.
- Click Start > All Programs > Centrify Audit & Monitoring Service > Audit Collector Control Panel to open the Collector Control Panel. >
- Click the Troubleshooting tab.
- Click Diagnostics.
The results are displayed in a Diagnostic Information window. If connections are successful and components are configured correctly, you should see results similar to this:
Establishing connection with Collector: Success Getting collector's current status: Running Getting Collector's current Installation: DefaultInstallation (locally configured) Getting Collector's current Audit Store: Data Source=pysql.py.dev\CENTRIFYSUITE;Initial Catalog=AuditStoreWindows-2018-11-02 Machine IP address(es): 10.140.16.59 Machine is joined to: py.dev Forest: py.dev Using Domain Controller: pydc.py.dev Is Global Catalog Available: True Using Global Catalog: pydc.py.dev Machine is in site: Default-First-Site-Name@py.dev Installations: DefaultInstallation AD Object: py.dev/Program Data/Centrify/DirectAudit/Vegas-Installation-d97d8fc9-7876-4f5b-b161-4a7b3736b8ec Object GUID: 1563b2e1-1ea3-4307-ac51-7c92fdf5cb8a Installation ID: f7b36b73-0384-4283-b6f7-63a1cdb77b17 Audit Stores: AuditStoreUNIX Site(s): (Default-First-Site-Name@py.dev) Subnet(s): None configured Affinity: UNIX Trusted Agents: None configured Trusted Collectors: None configured Audit Store Active Database: Data Source=pysql.py.dev\CENTRIFYSUITE Initial Catalog=AuditStoreUNIX-2018-11-02 Additional Connection Parameters=<none> AuditStoreWindows Site(s): (Default-First-Site-Name@py.dev) Subnet(s): None configured Affinity: Windows Trusted Agents: None configured Trusted Collectors: None configured Audit Store Active Database: Data Source=pysql.py.dev\CENTRIFYSUITE Initial Catalog=AuditStoreWindows-2018-11-02 Additional Connection Parameters=<none> Machine's Installation: DefaultInstallation (locally configured) This machine's Audit Store is 'AuditStoreWindows' based on preferred Audit Store (locally configured) Attempting to connect to Audit Store: Data Source=pysql.py.dev\CENTRIFYSUITE Initial Catalog=AuditStoreWindows-2018-11-02 Integrated Security=TRUE Pooling=True Max Pool Size=1000 Encrypt=True TrustServerCertificate=True Additional Connection Parameters=<none> Connected to Audit Store successfully Done.
You can copy the results to a file and send them to Centrify Support for help.