Determining collector status and connectivity

You can use the Collector Control Panel to generate a complete diagnostic check of the collector. The diagnostic report includes detailed information about the current status of the collector and the installation and audit store to which the collector sends data.

To generate diagnostics on a collector:

  1. Log on to a computer with a collector service.
  2. Click Start > All Programs > Centrify Infrastructure Services 2020 > Centrify Audit & Monitoring Service > Audit Collector Control Panel to open the Collector Control Panel.
  3. Click the Troubleshooting tab.
  4. Click Diagnostics.

The results are displayed in a Diagnostic Information window. If connections are successful and components are configured correctly, you should see results similar to this:

 
	Establishing connection with Collector: Success
	Getting collector's current status: Running
	Getting Collector's current Installation: DefaultInstallation (locally configured)
	Getting Collector's current Audit Store: Data Source=pysql.py.dev\CENTRIFYSUITE;Initial Catalog=AuditStoreWindows-2018-11-02
	Machine IP address(es): 10.140.16.59
	Machine is joined to: py.dev
	Forest: py.dev
	Using Domain Controller: pydc.py.dev
	Is Global Catalog Available: True
	Using Global Catalog: pydc.py.dev
	Machine is in site: Default-First-Site-Name@py.dev
	Installations:
	DefaultInstallation
	AD Object: py.dev/Program Data/Centrify/DirectAudit/Vegas-Installation-d97d8fc9-7876-4f5b-b161-4a7b3736b8ec
	Object GUID: 1563b2e1-1ea3-4307-ac51-7c92fdf5cb8a
	Installation ID: f7b36b73-0384-4283-b6f7-63a1cdb77b17
	Audit Stores:
	AuditStoreUNIX
	Site(s): (Default-First-Site-Name@py.dev)
	Subnet(s): None configured
	Affinity: UNIX
	Trusted Agents: None configured
	Trusted Collectors: None configured
	Audit Store Active Database:
	Data Source=pysql.py.dev\CENTRIFYSUITE
	Initial Catalog=AuditStoreUNIX-2018-11-02
	Additional Connection Parameters=<none>
		AuditStoreWindows
		Site(s): (Default-First-Site-Name@py.dev)
		Subnet(s): None configured
		Affinity: Windows
		Trusted Agents: None configured
		Trusted Collectors: None configured
		Audit Store Active Database:
		Data Source=pysql.py.dev\CENTRIFYSUITE
		Initial Catalog=AuditStoreWindows-2018-11-02
		Additional Connection Parameters=<none>
		Machine's Installation: DefaultInstallation (locally configured)
		This machine's Audit Store is 'AuditStoreWindows' based on preferred Audit Store (locally configured)
		Attempting to connect to Audit Store:
		Data Source=pysql.py.dev\CENTRIFYSUITE
		Initial Catalog=AuditStoreWindows-2018-11-02
		Integrated Security=TRUE
		Pooling=True
		Max Pool Size=1000
		Encrypt=True
		TrustServerCertificate=True
		Additional Connection Parameters=<none>
		Connected to Audit Store successfully

	Done.

You can copy the results to a file and send them to Centrify Support for help.