Assigning the service principal name for SQL Server
If you get error messages when performing database operations, such as creating a new audit management database using Audit Manager, the problem is likely because the service principal name (SPN) for the SQL Server instance is assigned to the wrong Active Directory container.
- If the SQL Server startup account is a local system account, the appropriate container is the computer name.
- If it is any other account, the appropriate container is the SQL Server startup account.
Because authentication tries to use the first SPN it finds, make sure that no SPNs are assigned to inappropriate containers. Usually this error occurs when the administrator does not remove a manually added SPN from the Active Directory container after changing the SQL Server service account.
For help troubleshooting this problem, read the following article: