Only Active Directory users with a UNIX profile created using the Access Manager console include the attribute (parentLink) needed to look up their zone information for password synchronization. You can use the Orphan Unix data objects option in the Analyze Wizard to check the forest for accounts missing this attribute setting and attempt to correct the problem.
If the Analysis Results display a Warning for the Orphan Unix data objects check, you can right-click, then select Properties to view additional details. If the profile is missing the parentLink attribute, select the warning, right-click, then select Populate parentLink attribute to define this attribute for the user.
For more information about troubleshooting issues for the Centrify Network Information Service, see Troubleshooting and logging NIS operations. For more information about using the Analyze wizard in the Access Manager console, see “Analyzing information in Active Directory” in the Administrator’s Guide for Linux and UNIX.