Understanding service desk operations
Active Directory and Centrify simplify help desk and service desk operations by:
- Enabling centralized administration for tasks such as adding new users or granting access to new computers.
- Consolidating user passwords and reducing the need for password resets.
- Simplifying troubleshooting for log on failures for UNIX users.
You should provide help desk staff with troubleshooting instructions to help them diagnose and resolve failed authentication or authorization tickets.