Active Directory and Centrify simplify help desk and service desk operations by:
- Enabling centralized administration for tasks such as adding new users or granting access to new computers.
- Consolidating user passwords and reducing the need for password resets.
- Simplifying troubleshooting for log on failures for UNIX users.
You should provide help desk staff with troubleshooting instructions to help them diagnose and resolve failed authentication or authorization tickets.
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