Understanding service desk operations

Active Directory and Centrify simplify help desk and service desk operations by:

  • Enabling centralized administration for tasks such as adding new users or granting access to new computers.
  • Consolidating user passwords and reducing the need for password resets.
  • Simplifying troubleshooting for log on failures for UNIX users.

You should provide help desk staff with troubleshooting instructions to help them diagnose and resolve failed authentication or authorization tickets.