Configuring and viewing licensing service logs

Detailed licensing service log files are created while the licensing service is running, and are saved in the following default location:

C:\Program Files\Common Files\Centrify Shared\Logs

In addition to viewing the current log file, you can edit the current file, configure which events are stored in log files (that is, the logging level) and specify the location where log files are stored.

Related topics

Centrify license management tools

Refreshing license usage information

To view and edit the current log file:

  1. Open the Licensing Service control panel Troubleshooting tab.
  2. To save the current log file without first opening it for viewing, click Save As, navigate to a folder location, specify a name for the log file, and click Save.
  3. To open the log file for viewing and editing, click View Log. While the file is open for viewing, use the File and Edit menus to save the file to a name and location of your choice, select parts of the file for copying, or clear the file.
  4. To save a zipped version of the log file to a location of your choice, click Export Diagnostics Data, specify a folder location, and click OK.

To configure licensing service event logging level:

  1. Open the Licensing Service control panel Troubleshooting tab.
  2. Click Options.
  3. In the Log Settings dialog box, select one of the following categories of events to log:

    • No log messages
    • Error messages
    • Warning messages
    • Informational messages
    • All messages
  4. Click Apply, then click OK.

To specify a different licensing service log file folder:

  1. Open the Licensing Service control panel Troubleshooting tab.

  2. Click Options.

  3. In the Log folder path field, specify or browse to the folder where you want to store licensing service log files.

  4. Click OK.