Opening a support case online

If you need assistance with troubleshooting an issue, you may need to open a case with Centrify Support.

Before opening a new case, Centrify recommends searching the Centrify Support Portal to see if your problem is a known issue or something for which there is a recommended solution.

To search the Centrify Support Portal

  1. Open in a Web browser.
  2. Click in the search field and type one or more key words to describe the issue, then click the search icon to view potential answers to your question.

    If your issue is not covered in one of the search results, you should open a case with Centrify Support.

To open a new support case

  1. Log in to the Centrify support portal.
  2. Click Manage Cases, then click Open a New Support Case.

    The NEW CASE DETAIL page appears.

  3. Enter your case details, then click Next.

    Provide as much information as possible about your case, including the operating environment where you encountered the issue, and the version of the Centrify product you are working with.

    A new page appears showing Suggest Knowledge Articles and Technical Resources. You can click Show More to see additional resources that might solve your problem.

  4. Click No Thanks, Submit a Case to open a new case.

Alternatively, you can contact Centrify Support by telephone. Worldwide contact information is available in the “How to open a case and collect information for Centrify Support” Knowledge Base article (KB-0301).