Reset Password

Password reset is a very popular self-service capability for Identity and Access Management solutions: It reduces calls to the help-desk and enables users to become productive quickly. The system allows the user to make a limited number of reset password requests within a specified period.

Note:   This feature does not enable the user to unlock their account.

To reset your password (user instructions):

  1. On the login screen, click the Forgot Password link.

    A prompt appears asking the user name. (If the user already entered their username using the login screen, it appears in this user name field.)

  2. Complete the MFA challenges, which are based on the password reset profile.
  3. A new prompt asks you to enter a new password and confirm it.

    After resetting the password, you can log in using the normal login screen.