Troubleshooting multi-factor authentication

Because multi-factor authentication for Centrify-managed computers relies on the infrastructure of the Privileged Access Service, troubleshooting the configuration of your environment and potential connectivity issues can be challenging. To help you test and verify the proper configuration of an integrated environment, Centrify provides several diagnostic tools.

The following Centrify diagnostic tools are available on Windows computers:

  • Diagnostics Tool. The diagnostics tool is available through the Centrify Agent Configuration service, and is described in Viewing Windows diagnostics.
  • Centrify Privilege Elevation Service Diagnostic Information panel (formerly the DirectAuthorize Agent Control Panel) The information panel is available from the Centrify Agent Configuration service, and is described in the Centrify Administrator’s Guide for Windows.
  • The dzdiag command. The command is available from the Windows command prompt, and is described in the Centrify Administrator’s Guide for Windows.

The following Centrify diagnostic tool is available on UNIX and Linux computers: