Increasing the ReceiveTimeOut Value for Internet Explorer
The following error is shown when you try to open a report:
An unknown error occurred while processing the request on the server. The status code returned from the server was: 12002
Note: The resolution for this symptom involves changing a registry setting. Before you change this registry setting, you should contact Centrify Technical Support first.
You can change the ReceiveTimeout setting for Internet Explorer using the following steps:
- Start the Windows Registry Editor.
Locate the following subkey:
In this subkey, add a ReceiveTimeout DWORD entry that has a value of (<number of seconds>)*1000.
For example, if you want the time-out duration to be 120 minutes, set the value of the ReceiveTimeout entry to 7200000 (<120*60>*1000).
- Restart the computer.