Increasing the ReceiveTimeOut Value for Internet Explorer

Symptoms

The following error is shown when you try to open a report:

An unknown error occurred while processing the request on the server. The status code returned from the server was: 12002

Resolution

Note:   The resolution for this symptom involves changing a registry setting. Before you change this registry setting, you should contact Centrify Technical Support first.

You can change the ReceiveTimeout setting for Internet Explorer using the following steps:

  1. Start the Windows Registry Editor.
  2. Locate the following subkey:

    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings
  3. In this subkey, add a ReceiveTimeout DWORD entry that has a value of (<number of seconds>)*1000.

    For example, if you want the time-out duration to be 120 minutes, set the value of the ReceiveTimeout entry to 7200000 (<120*60>*1000).

  4. Restart the computer.