Troubleshooting reports

In general, if something doesn't work the way that you think it should, try the following to troubleshoot your reporting environment:

  • View the log files
  • Rebuild or refresh the reporting data
  • Validate that the reporting service has the correct permissions to read data from the monitored domains and replicate the data.
  • Export diagnostics data for use by Centrify Technical Support (if technical support requests that you do so).

This section describes some situations that you might encounter, along with some suggested solutions or workarounds.