Port conflicts

Problem: Centrify Report Services not install correctly when port 80 is used by another application, such as Apache Tomcat. The following error displays during the report services configuration wizard: “The service was unable to access Report Services.” (KB-7443)

Explanation: By default, Microsoft SQL Server Reporting Services (SSRS) use port 80, and it is not recommended to run it with a third party software that also uses port 80 or 443.

Solution: For port conflict situations, you can configure SSRS to use another port.

To change the port that SQL Server Reporting Services (SSRS) uses:

  1. Open the SQL Server Reporting Services Configuration Manager.
  2. Navigate to the Web Service URL.
  3. Change the TCP port to an unused port other than 80.

    For example, port 8080.

  4. Navigate to the Report Manager URL, and click Advanced.
  5. Change the TCP port to the same port number that you specified in Step 3.
  6. Run the Centrify Report Services Configuration Wizard and specify URLs with the new port number.

    For example,

  7. Verify that you can access reports through the specified port.

    You may also need to modify your firewall rules for access to the specified port.