Problem: Centrify Report Services not install correctly when port 80 is used by another application, such as Apache Tomcat. The following error displays during the report services configuration wizard: “The service was unable to access Report Services.” (KB-7443)
Explanation: By default, Microsoft SQL Server Reporting Services (SSRS) use port 80, and it is not recommended to run it with a third party software that also uses port 80 or 443.
Solution: For port conflict situations, you can configure SSRS to use another port.
To change the port that SQL Server Reporting Services (SSRS) uses:
- Open the SQL Server Reporting Services Configuration Manager.
- Navigate to the Web Service URL.
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Change the TCP port to an unused port other than 80.
For example, port 8080.
- Navigate to the Report Manager URL, and click Advanced.
- Change the TCP port to the same port number that you specified in Step 3.
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Run the Centrify Report Services Configuration Wizard and specify URLs with the new port number.
For example,
http://reportservice:8080/ReportServer_CssREPORTS2 -
Verify that you can access reports through the specified port.
You may also need to modify your firewall rules for access to the specified port.
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