SSRS fails to start on Windows 2008 R2 systems

Problem: SQL Server Reporting Services (SSRS) fails to start, due to a timeout issue. This issue occurs only on Windows 2008 R2 systems. (KB-8065)

SSRS produces the following error:

Windows could not start the SQL Server Reporting Services (MSSQLSERVER) service on local computer. Error 1053: The service did not respond to the start or control request in a timely fashion.

Explanation: This happens due to SSRS checking for certificate revocation lists (CRL), and this is a Microsoft known issue, as detailed here: http://support.microsoft.com/kb/2745448.

Note:   Centrify Corporation does not take any responsibility for the content or availability of this link, it is provided as a courtesy. You should contact Microsoft if there are any further questions.

Solution: You can perform one of the following tasks to try and resolve this issue:

  • Disable certificate revocation lists checking. For details, see http://tech.lanesnotes.com/2014/02/sql-server-reporting-services-service.html
  • Change the default revocation checking behavior using group policy. For details, see https://technet.microsoft.com/en-us/library/ee619786(v=ws.10).aspx